Ease of use and a helping hand aren’t solely reserved for customers. Multispeak gives each team member their very own Helpdesk interface where they can access and juggle multiple conversations. With Control Centre, you can oversee all your team’s communications as well as track your organisation's ongoing progress.
While you’re connecting with your customers, Multispeak is analysing current trends and predicting future ones based on your customer feedback. Accessible at a moment's notice, these analytics provide you with invaluable information to allow you to strategically grow your business.
You can sign up for a Multispeak account right now, free of charge, and with no credit card info required. We’ll walk you through every step, incorporating Multispeak into your website, customising it to your liking and introducing you to the Helpdesk so you’re able to hit the ground running.
Monitor each, and every, helpdesk staff on your team in real time through a single interfere. See who is engaged, idle or being rated well by your customers.
Include another staff member into your current live chat. Make it easier for the customer to get all the information in the same session.
Share screenshots, support documents and play promotional videos to support your chat sessions.
Each and every chat that your staff have with your customers is recorded and accessible for analysis and prediction.